FAQs

We do offer refunds though cancellations must be made 14 days prior to any trip, and dependent upon group size.

**No refunds available within 14 days of any scheduled trip.**

Unguided trips like river tubing and kayaking can be rescheduled or cancelled 48 hours prior to departure. All other guided trips (excluding Spider Lily Paddle Trips) need a minimum of 7-10 days to cancel with partial refund.

Our Spider Lily paddle trips have their own unique policy. You can see that here on the trip details page: Spider Lily Kayak Trips – NC Outdoor Adventures

Groups under 6 guests can cancel 14 days prior to the trip for a refund.

Groups over 6 must cancel 30 days in advance.

Groups of 100 must give a minimum 60-day notice.

If NCOA cancels due to weather guests will have an opportunity to re-book for any trip up to one year from the original trip date. Your guide will determine if inclement weather necessitates cancellation and email you 24-48 hours before the trip.

Our trips run rain or shine, though safety is our top priority! Your guide will determine if inclement weather necessitates cancellation and email you 24-48 hours before the trip.

The Carolinas forecast for Spring, Summer and Fall Seasons includes 50% chance of storms every day. Don’t be sad though, let us explain. The southeastern US will have what we call pop-up storms. This pattern starts late afternoon-early evening; so if you recreate outdoors, you can 99% of the time avoid the storms by making outdoor plans for earlier in the day! Pop-ups typically pop up and pass quickly and can usually be waited out before resuming outdoor activities!

Note to make you smile 😊 Always check the hourly and not the 10-day weather forecast for the area of travel that day!

Rescheduling must be done with the office via phone or email. All unguided trips like river tubing and kayaking can be rescheduled within 48 hours of a trip departure. All guided trips need at least 1 weeks’ notice.

If you were booked on a cancelled Spider Lily Paddle trip, you can re-book within the same year on ANY trip we offer! Simply follow the instructions sent in your trip update email.

VERY IMPORTANT: If you do not feel you would be able to reschedule in the event of a cancellation, we suggest you get trip insurance as we DO NOT offer refunds. This is an industry standard! We are NOT affiliated with any trip insurance, but you can google your options online for trip insurance companies near you. Keep in mind most trip insurance companies require the trip insurance to be purchased a month prior to your trip for 100% coverage. NCOA does not provide trip insurance.

We supply all technical gear.

No. We load trips prior to guests’ arrival to shorten shuttle wait times for our guests.

Yes and No. With our river tubing in NC and our flatwater kayaking trips we try to accommodate walk-ins as best we can. If you walk-in we can usually get you on the river within an hour, depending on when you arrive and if we are sold out. All our guided trips including whitewater, all waterfall tours and all climbing adventures require advanced booking to guarantee availability.

On some, but not all trips. Those details can be found on the classes and trips page under each trip offering. We recommend guests always bring water and snacks for our adventures!

We recommend that our clients be confident in completing the tasks necessary for the trip of their choice.

Please thoroughly read event write-ups for specific details about approaches. Some locations may have more strenuous approaches then others. You can also refer to the State Parks website for specific park information.

No, sorry! We would bring our best bud but he really hinders where we can go and what we can climb.

We will supply all the technical gear while it will be up to you to supply the proper clothing, shoes, snacks and other personal items for your trip. You will receive a conformation email with all the details you need in it including, what to bring, directions, approach details, guide contact etc. If you have any other questions please feel free to email us. 
We offer discounts on full price events for Military, Fire, Police, Health Care professionals and Educators. We also offer discounts to Scouts, Venture, Youth Groups, Camps and School Groups.
We are able to take children ages 5 and up Rock Climbing. Tubing and Boating age vary per trip. Waterfall Rappelling is for ages 16 and up. Anyone under the age of 18 must be accompanied by an adult. Please email or call if you have an age question!

Suggested readings:

  • “The Freedom of the Hills” by Steven M Cox
  • “Into Thin Air” by Jim Krachour
  • “The Rock Warriors Way: Mental Training for Climbers” by Arno Ilgner
  • “The Illustrated Guide to Glacier Travel and Crevasse Rescue” by Andy Tyson & Mike Clelland
  • “Extreme Alpinism” by Mark F. Twight and James Martin
  • “The Complete Guide To Rope Techniques” by Nigel Shepherd
  • “Rock Climbing Anchors” by Craig Leubben

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For groups of 20 or more please contact

(828) 260-4505

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